Start this free course now. Just create an account and sign in. Enrol and complete the course for a free statement of participation or digital badge if available. Some people especially those professionally involved in operations management!
In this sense, every manager is an operations manager, since all managers are responsible for contributing to the activities required to create and deliver an organisation's goods or services. However, others argue that this definition is too wide, and that the operations function is about producing the right amount of a good or service, at the right time, of the right quality and at the right cost to meet customer requirements. A stereotypical example of an operations manager would be a plant manager in charge of a factory, such as an automobile assembly plant.
But other managers who work in the factory — quality managers, production and inventory control managers, and line supervisors — can also be considered to be working in operations management. In service industries, managers in hotels, restaurants, banks and stores are operations managers. In the not-for-profit sector, the manager of a nursing home or day centre for older people is an operations manager, as is the manager of a local government tax-collection office and the manager of a charity shop staffed entirely by volunteers.
So operations managers are responsible for managing activities that are part of the production of goods and services. Their direct responsibilities include managing both the operations process, embracing design, planning, control, performance improvement, and operations strategy.
Their indirect responsibilities include interacting with those managers in other functional areas within the organisation whose roles have an impact on operations.
Such areas include marketing, finance, accounting, personnel and engineering. Human resource management — the people employed by an organisation either work directly to create a good or service or provide support to those who do.
People and the way they are managed are a key resource of all organisations. Asset management — an organisation's buildings, facilities, equipment and stock are directly involved in or support the operations function. Cost management — most of the costs of producing goods or services are directly related to the costs of acquiring resources, transforming them or delivering them to customers.
For many organisations in the private sector, driving down costs through efficient operations management gives them a critical competitive edge. For organisations in the not-for-profit sector, the ability to manage costs is no less important.
Use the matrix below to analyse your role as an operations manager. In as many of the cells in the matrix as you can, jot down an example of a decision you have made in the last month. Explore careers Job hunting Working life. Overview Salary Getting qualified Key skills Reviews. Explore careers. Job opportunities. What's it like to be. Hi there ,. What can I earn as an Operations Manager? Did you find this helpful? Operations Manager. Head of Operations. The duties of an operations manager vary depending on the organization, but generally include: managing quality assurance programs, supervising, hiring, and training other employees, monitoring existing processes and analyzing their effectiveness; and creating strategies to improve productivity and efficiency.
An operations manager fills a pivotal role in a business, government or other organization. The precise tasks of an operations manager depend in large part upon the nature and size of the company or organization, however a wide range of business and interpersonal skills are needed to succeed.
A business operations manager plans and organizes the activities of a business, government agency, and non-profit organization. Depending on the organization, business operations managers may be responsible for overseeing a variety of departments; from human resources to accounts payable.
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