What is myNVivo? Where is the data stored for the cloud components of NVivo? Which operating systems does NVivo run on? I did not deactivate my NVivo license key before my computer was reformatted or reimaged. NVivo has been reinstalled but the activation is unsuccessful. What action should I take?
In NVivo 12, 11, 10 or 9, display the Activate screen. Note: if you only access your email using an Internet browser web mail , you cannot activate NVivo by email. Enter your details. Click the Generate button to refresh the Installation Key. If you are activating by email, click the Send button. NVivo will generate an activation request email using your default mail client. The Subject of the email will be prefilled. Prefix the existing Subject with Reformatted without deactivation and send this email to support qsrinternational.
NVivo for Mac lets you work with Unicode data, which means you can work with data in virtually any language - not only in your documents, videos, photos, spreadsheets and audio files but also throughout the analysis process.
This includes searches, names of nodes and attributes. NVivo for Mac can also handle symbol and character based languages such as Japanese, Mandarin and Cantonese. The New NVivo does not have a localized user interface. NVivo for Mac Update 2 or above is localized in English, French, German, and Spanish Mexico which means users can work in any one of the four user interface languages. Note: If you want to display the user interface in Spanish, make sure that Spanish Mexico is included in the list and is above any of the other user interface languages supported by NVivo.
We recommend you download and work with your data in our NVivo free trial software first. NVivo for Windows lets you work with Unicode data, which means you can work with data in virtually any language - not only in your documents, videos, photos, spreadsheets and audio files but also throughout the analysis process.
NVivo for Windows can also handle symbol and character based languages such as Japanese, Mandarin and Cantonese. NVivo may not operate as expected when attempting to use right to left languages such as Arabic.
We recommend you download and work with your data in our NVivo free trial Software first. Do I have the bit or bit version of NVivo 11 installed?
Follow the steps below to determine which version you have installed: Click on the File tab, point to Help then choose About NVivo. How do I cite QSR software in my work? How do I know if my computer can run the bit version of NVivo? To install the bit version of NVivo, you must have a bit version of Microsoft's Windows 7, Windows 8 or Windows 10 operating system. Newer computers often have bit processors CPUs , which allow software to access larger amounts of memory RAM than older bit processors.
The bit version of NVivo can operate on a wider range of operating systems including bit Windows 7, bit Windows 8 and bit Windows To find out if your computer is running a bit or bit operating system: Windows 10 Click on the Windows Start menu and type System.
Basic information about your computer will be displayed. Under the System section of the screen you will find the System Type. Windows 8 Click on the Windows Start button.
Click Control Panel. Click System and Security. Click System. To do this: 1. Make sure that you are connected to the Internet. If you have an NVivo project open, you must close the project before you can deactivate the license.
Note: If you are using an older version of NVivo 11 for Windows, instructions to deactivate are the same as NVivo 10 for Windows below. How do I move or back up a project in NVivo for Windows?
Moving or backing up a project in NVivo for Windows is made simple thanks to the efficient storage of the project database and documents within a single project file. If you want to move or back up data files, your NVivo 10 project will remain intact. There are two ways to copy an NVivo 11 or 10 project for the purposes of moving the project or to back it up.
To make a copy of a project in NVivo when the project is open: Save the project. The Copy to Project File dialog is displayed. In the File name field, enter a name for the project file.
Click Save. The Copy Project dialog is displayed. Click on the Copy Project 'Browse' button to navigate to where your project is located. Click on the project file the name will appear in the File name field then click Open. You are returned to the Copy Project dialog.
Click on the To Location 'Browse' button to navigate to where you want to copy your project. Enter the name you want to use for your copy project file in the File name field then click Save. Click OK to complete the copy of your project. To make a copy of a project in Windows Explorer: Ensure your project is closed. Open Windows Explorer. Locate the NVivo project you want to copy.
Select the project file, click Edit and then click Copy. How do I organize my files into a. You can attach only one file to the support request form.
To attach multiple files you need to organize all relevant files into a single. A new File Explorer window opens up. Now organise all files you wish to upload into a folder.
Give it a relevant name. Right mouse click on this folder. A zipped compressed version of your folder will be created. Attach this zipped folder to your contact support form. Mac Computer: To select multiple files listed together, hold down the Shift key and click on each file. If you need to include several individual files, hold down the Command key and click on each. Control-click or tap using two fingers on the files then choose Compress from the shortcut menu.
The compressed file which is created is called Archive. Attach this zipped file to your reply email. How do I resolve 'No standalone Connection' error? So we recommend that you please download NVivo 10 Service Pack 6 and install it: NVivo 10 for Windows Service Pack 6 After installing the service pack, please try to open your project file again by double clicking on the project file. How do I resolve one of these error messages - 'Database component failure' OR 'Database component did not respond in the expected time.
Geocodes can be used within NVivo in a number of ways: As an image source As an external source As a hyperlink within a source As an image within a model Further information about the approaches for handling geocodes from geographic information systems in NVivo are outlined in the article, Geocoding in NVivo with Google Earth. How does NVivo support the Framework method?
The Framework method is a qualitative data analysis technique developed by the UK's largest, independent not-for-profit research institute, the National Centre for Social Research NatCen. While NVivo has always supported a wide range of research methodologies, Software released since September enables you to conduct Framework analysis using NVivo's new framework matrices.
NVivo's framework matrix is a grid that provides a way to summarize source materials by case for example, people you interviewed and theme. Summarizing source content allows you to reduce large volumes of interview material for example, into more manageable quantities.
It also helps you to get familiar with your data and glean insight from it. Working with summarized source materials in the framework matrix can make it easier to: See how different themes relate to each other See how different themes relate to each other for a particular case or entity See everything about a theme by looking down a column Compare the experiences of different individuals Share your data with others—you can print or export the framework matrix To learn more about this new feature refer to Help in your NVivo Software.
How to access the NVivo sample project? A sample project is provided with NVivo software. The sample project demonstrates many of the key features of NVivo and includes examples of the different types of source materials that you can bring into NVivo - documents, datasets, audio, video and picture sources.
On the Start screen, in the New section, click Sample Project. NVivo 11 for Windows - Refer to Explore the sample project help topic for instructions on how to create a fresh copy of the sample project.
NVivo 10 for Windows NVivo 9. I am receiving an error message when I open NVivo and have clicked 'More Information' Note: The below instructions apply if you received an error message in NVivo and clicked on the 'More Information' link in the error message to come to this page.
I received the error message NVivo 10 has stopped working or NVivo 9 has stopped working. What should I do now? Information about your computer: Windows Enter msinfo I've received an error message claiming I have a non-genuine license for my NVivo Software. Now, whenever I run the Software, I'm told I need to activate the license. What does this mean?
How to purchase genuine NVivo software There are a number of ways to purchase a genuine license key for NVivo software: You can view pricing, print a quote or buy NVivo online. To make a purchase, simply have your credit card handy. Alternatively, you can complete our order form and forward it to us by email, fax or mail. You can contact your local office by email or telephone. NVivo software is also available for purchase via a number of approved resellers.
Simply contact your local QSR reseller by email, telephone or fax. When you receive your new license key, you will need to uninstall the non-genuine NVivo software currently installed on your computer. Depending on the error message you are receiving please follow the relevant steps below to resolve the issue: Invalid license key The license key that was entered is not valid. Please check the key and try again This error could be due to one of the below two reasons: 1.
To allow us to assist you with your issue, please complete a support request form and attach the below information: Error logs and NVivo installation repair logs NVivo error logs: 1.
Attach the zipped file to the Contact Support form request. Attach it to the Contact Support form request. NVivo Installation Repair wizard was unable to repair my installation.
How should I proceed? Below are some of the common reasons for failure: You must be logged on with an account that has full administrative privileges on the computer. You may also be prompted with a security prompt before continuing: Windows VISTA, 7 and 8 You may be prompted with a security prompt, please ensure you click on Continue or Yes to proceed further.
It is recommended that you are connected to the Internet when running the wizard. If you are using Windows 8, the wizard can also fail if your computer name is the same as your login name on. To check if this applies here, follow the steps below: From the Start screen, start typing msinfo32 and click on msinfo32 in the displayed search results.
The RPC server is unavailable. The page height is too large. Parameter is not valid What should I do now? NVivo relies on a default printer to function correctly.
When you open a source or node in your project, NVivo accesses the default printer's settings to display the content of that node or source. Note, this does not have to be a physical printer. To choose a default printer: 1. Under Hardware and Sound , click View devices and printers.
Note: This step assumes that the Control Panel is set up to view by Category. If it is set up to view by Icons , just click Devices and Printers. A green check mark shows which printer is set as Default. To set a printer as your default, right-click the image of the printer you want and click Set as default printer. If the issue persists, please contact support by submitting a support request form.
Screenshot of error message s if any. Attach the saved document to your support request. Does the same issue occur in the NVivo Sample Project? It is recommended you continue with the uninstall and reinstall process to repair the database component. If the issue still persists, please swubmit a Support request form containing as much information about the issue as possible. If the issue still persists, please provide as much information as possible and send it via the Contact Us form.
What do I need to be aware of when sharing or storing NVivo project files in a cloud storage provider like Dropbox? What happens to my project when my trial period is over or license expires? What happens to my project when my license key is extended or replaced?
Your project data is external to the NVivo application and is stored in the Documents folder by default: NVivo for Windows. What's the difference between the bit and bit version of NVivo for Windows? Why install the bit version of NVivo? When attempting to activate I receive an error message that refers to server, connect, proxy name or remote name.
If you try to activate your NVivo license key but your proxy server or firewall is preventing connection to our activation server, you may receive one of the following messages: Could not connect to server Unable to activate NVivo due to the following web connectivity error: The proxy name cannot be resolved:'gateway1' Unable to connect to remote server Remote name could not be resolved: services. Now look for files msvcp When should I deactivate my NVivo license key?
You should deactivate your NVivo license key: Before transferring the license key to a different user. Prior to uninstalling NVivo, or moving NVivo to a new computer. Prior to reformatting or reimaging your computer. Click Deactivate again to deactivate the license.
The possibilities for your research are limitless. Discover them sooner with our modules to work smarter with your data. Collaboration Share data, expertise and insights across teams with NVivo's collaboration solutions.
Transcription Powerful automated transcription that gives you the freedom to focus on your analysis. NVivo for Education Facilitate advanced analysis that leads to new knowledge and wider publishing. NVivo for Government Evaluate and communicate program, community and policy impact with clear evidence. NVivo for Nonprofit Identify ways to evaluate and increase the impact of not-for-profit programs and initiatives.
NVivo for Commercial Shape commercial offerings through insights from customers and employees. Resolved: Qualtrics surveys containing rank order questions could not be imported. Resolved: When transcribing a media file, could not type 't' or 'P' in the transcript. Improved: Users cautioned when opening external files or web sites from NVivo externals.
You can import and export projects in QDPX format supported by other qualitative analysis software. Resolved: Characters did not always display correctly when typing in transcript and picture logs in non-Latin alphabet languages.
Resolved: Some NVivo Server projects gave a connection error when trying to open in read-only mode. Resolved: Working with coding highlighting set to Coding for All Nodes could sometimes cause NVivo to close unexpectedly. Added: Screen reader support. Added: Users on 64 bit machines who run 32 bit versions of NVivo will be reminded to upgrade to the 64 bit version. Improved: Classification terminology has been revised for French user interface.
Improved: The Codebook Exchange Format. Resolved: Some users could not connect to SurveyMonkey. Note: IE11 or above is required to import from SurveyMonkey. Added: The ability to transcribe audio and video files from NVivo with the automated transcription service NVivo Transcription. Discontinued: The interface to the transcription service TranscribeMe. This has been replaced with NVivo Transcription.
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